FAQ


How do I know I can trust Crum Cleaning?

Our integrity is important to us. We want your trust.  Crum Cleaning is insured and bonded. All cleaning crews are supervised, uniformed, and trained.  Our employees respect our clients by never eating, smoking or using appliances while cleaning.

Why hire Crum Cleaning?

Crum Cleaning is reliable, efficient, professional and trustworthy.  Our employees take pride in their work.  We work carefully with each client to ensure a clean and safe environment.  We are your service, working in your home/business, balancing your priorities and your budget to get it done.

Do I have to be present during cleaning?

No, you don’t have to be present during cleaning.  You simply give us a key, door code, garage code, or hide a key.  We have a cross reference numbering system to keep your keys safe.  All keys will be stored in a secured box.  On the day of your cleaning your crew will check out the key and return it at the end of the day.

What if something is damaged during cleaning?

Crum Cleaning respects you and your property.  If something does unexpectedly break, we will work with you to fix or replace the item.  We are insured so claims will be filed when appropriate.  The Crew or a Supervisor will contact you before we leave your home.  In the rare occasion you notice something broken or damaged please contact Crum Cleaning management as soon as possible.

What time does Crum Cleaning arrive?

You can request morning or afternoon clean.   We can’t guarantee an exact time.   Why?  Because unknown circumstances happen for example:  Traffic delays, lock outs, the cleaning  job before yours requires more time, or some other unforeseeable incident.

What if Crum Cleaning’s Guarantee?

Crum Cleaning prides itself on meeting your expectations and providing you with exceptional service.  If for any reason you are not happy with any part of your service, please let us know right away.  We provide a 24 hour guarantee to ensure our customers are pleased.  To take advantage of this guarantee, call within 24 hours of our completion of your clean, and we will return to correct and address your concerns.  Please be aware of the fact that, we are only able to offer our customer’s the reasonable rates we do, because we have not “built in” any extra costs into our prices.  We are offering you the best price we can, and in order to continue to do so, we are unable to offer refunds or credits for services already provided.  Instead, we offer our 24 Hour Guarantee to ensure your satisfaction.  Thank you for your understanding.

Am I liable for workers compensation, employment taxes, or insurance?

No, you are not.  Crum Cleaning takes care of all personal liability with regards to  employee injuries and employment taxes.  We are insured and bonded for you protection and ours.

Do I provide cleaning supplies or equipment?

Crum Cleaning has all the necessary supplies and equipment to clean your home/business.  We are flexible, if you have  preferred product you want us to use, if you provide we will use it.  We will be sure to ask these questions when giving your estimate.

What happens,  if I need to reschedule or cancel my cleaning? 

Crum Cleaning is flexible, just give us 24 hour notice, and we will work with you to find a better time to reschedule your cleaning.  Cancelations with less than 24 hours notice will be subject to a $35 dollar cancellation fee.

What if my cleaning is scheduled on a holiday?

Crum cleaning will contact you prior to the holiday to schedule your cleaning for a more suitable time.  If you are entertaining quest, or throwing a holiday party, you may need us earlier to make your home shine for the holiday.

How much does it cost to have my home cleaned?

Crum Cleaning charges by the labor hour.  The current scale of of pricing is as follows

  • 2.5 hours of labor is $65
  • 3 hours of labor is $82
  • 4 hours of labor is $110
  • 5 hours of labor is $137
  • 6 hours of labor is $165
  • 8 hours of labor is $220